Shipping Policy – Grayson & Co

Last Updated: April 26, 2026

We aim to deliver your order quickly and efficiently. Below you’ll find all the important details about our shipping process.

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Total Delivery Time

Total Delivery Time = Processing Time + Shipping Time

All delivery timeframes are estimates and may vary depending on external factors.

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Delivery Area

We currently deliver within the United Kingdom only.

Please note: We do not ship to P.O. Boxes.

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Order Cut-Off Time

• Orders placed before 15:00 (CET), Monday–Friday, are processed the same day
• Orders placed after this time or on weekends/public holidays will be processed the next business day

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Order Processing Time

• Processing begins once your order is placed
• Processing time: 0–1 business day (Monday–Friday)

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Shipping Options & Costs

Shipping costs are clearly displayed at checkout before completing your order.

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Order Tracking

Once your order has been processed, you will receive a tracking number via email within 24 hours.

If you do not receive tracking information:

• Check your spam/junk folder
• Contact us for assistance

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Address Changes

You may request changes to your shipping address within 24 hours of placing your order.

After your order has been dispatched, we are unable to modify the shipping details.

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Order Cancellations

• Orders can be cancelled within 24 hours of purchase
• If the order has already been shipped, please refer to our Return & Refund Policy

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VAT (Value Added Tax)

All prices on our website include applicable VAT ,
No additional VAT will be charged at checkout.

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Important Notes

• Delivery times may be affected by public holidays or courier delays
• Incorrect shipping details may result in delays or failed delivery
• Shipping operations resume normally after holidays

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Unexpected Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur.
If your order is delayed, please contact us and we will assist you promptly.

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Damaged or Lost Parcels

If your order arrives damaged:

• If the courier is present: refuse the package and contact us immediately
• If delivered in your absence: contact us as soon as possible

If your parcel is lost, please contact us so we can investigate with the courier.

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Contact Information

If you have any questions about shipping, feel free to contact us:

Trading Name: Grayson & Co

Legal Business Name: MarketRight

Company Number: 94835780

Address: Oranjeboomstraat 254A, 3071BM Rotterdam, The Netherlands

Email: support@graysonandco.co.uk

Phone: +31 643699876

Hours: Mon–Fri 09:00–17:00 | Sat 09:00–18:00 | Sun Closed

Support: We aim to respond within 24 business hours.