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Refund policy
Return & Refund Policy – Grayson & Co
Last Updated: April 26, 2026
Thank you for shopping with Grayson & Co. We want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.
1. Return Window
You may request a return within 30 days of delivery.
This means 30 days from the date your order is received.
2. Eligibility for Returns
We accept returns for:
- Defective items
- Non-defective items
To be eligible for a return, items must:
- Be unused and in original condition
- Include all original tags, packaging, and accessories
- Be returned with proof of purchase or order number
3. How to Start a Return
To initiate a return, please contact us at:
Include your order number and reason for return.
Once approved, we will provide return instructions.
4. Exchanges
If you would like to exchange an item (e.g., different size or product), please contact us first.
We will guide you through the exchange process to ensure a smooth experience.
5. Return Shipping
- Returns are handled by mail
- We provide a prepaid return label
- There is no cost to you for returning eligible items
6. Fees
We do not charge any restocking fees.
7. Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Refunds are processed within 5 business days
Please note: Your bank or payment provider may require additional time to complete the transaction.
8. EU Right of Withdrawal
As a customer in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason.
Refunds will include the full purchase amount. Standard delivery costs (if applicable) may also be refunded in accordance with EU regulations.
9. Contact Information
Trading Name: Grayson & Co
Legal Business Name: MarketRight
Company Number: 94835780
Address: Oranjeboomstraat 254A, 3071BM Rotterdam, The Netherlands
Email: support@graysonandco.co.uk
Phone: +31 643699876
Hours: Mon–Fri 09:00–17:00 | Sat 09:00–18:00 | Sun Closed
Support: We aim to respond within 24 business hours.