Frequently Asked Questions (FAQ) – Grayson & Co

Orders

Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment details, then confirm your order.

Q: Can I change or cancel my order?
A: Yes, you can request changes or cancellations within 24 hours of placing your order. Please contact us at support@graysonandco.co.uk as soon as possible.

Q: Will I receive an order confirmation?
A: Yes, once your order is successfully placed, you will receive a confirmation email with your order details.

Shipping

Q: Where do you ship?
A: We currently deliver within the United Kingdom only.

Q: How long does delivery take?
A: Delivery typically takes 1–4 business days, including processing and shipping time.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over €29.99. Orders below this amount are charged €4.49.

Q: How can I track my order?
A: Once your order is processed, you will receive a tracking number by email within 24 hours.

Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express (AMEX), Discover, Maestro, JCB, Diners Club, and iDEAL.

Q: Is my payment secure?
A: Yes, all payments are processed through secure and encrypted payment gateways.

Returns and Refunds

Q: What is your return policy?
A: You can return items within 30 days of delivery, provided they are unused and in original condition.

Q: Do I have to pay for return shipping?
A: No, we provide a prepaid return label for eligible returns.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5 business days after we receive and inspect your return.

Q: Can I exchange an item?
A: Yes, we offer exchanges. Please contact us first so we can assist you with the process.

Product and Support

Q: What if I receive a damaged item?
A: Please contact us immediately with photos of the damage so we can resolve the issue quickly.

Q: What if I entered the wrong address?
A: Contact us within 24 hours of placing your order. After dispatch, we cannot change the shipping details.

Q: How can I contact you?
A: You can reach us at:
Email: support@graysonandco.co.uk
Phone: +31 643699876

Q: What are your customer support hours?
A:
Monday to Friday: 09:00 – 17:00
Saturday: 09:00 – 18:00
Sunday: Closed